Do you offer a free catalog? - We do not currently publish a catalog of our products. Instead, in an effort to reduce our costs and pass the savings on to our customers, we only display our products through this site. Essentially, this website is our catalog.
What is the availability of your products? - We are not the designer nor are we the manufacturer of our products that we sell. Please see our policy page for more information.
What are your payment options? - Sentiment Keepsakes accepts Visa, MasterCard, Visa/MasterCard debit cards, American Express, and Discover. We DO NOT accept personal checks or ship C.O.D.
Is it safe for me to use my credit card when I order? - Yes, we have a completely secure merchant account system that encrypts all of your personal information. Please see our policy page for more information.
Will I be charged sales tax on my purchases? - No. There is no sales tax required for the state that Sentiment Keepsakes does business in.
How are your products shipped? - All orders will be shipped via UPS Standard Ground Service or US Postal Service. Please see our shipping page for more information.
How much will it cost to ship my merchandise? - Shipping charges are determined by the total value of your order. Please see our shipping page for more information.
How long will it take to receive my order? - Please allow 7-10 business days after you have place your order. Please see our shipping page for more information.
What is your return policy? - Sentiment Keepsakes guarantees your complete satisfaction with every purchase. Please see our policy page for information.
What if the item I purchased arrives damaged? - If any of your items have been damaged during shipping, we will gladly replace it for you without charge. Please see our policy page for more information.
Do you take international orders? - Unfortunately not at this time, just orders placed in the United States.
What is your privacy policy? - What is done with my personal information? - Sentiment Keepsakes will NEVER sell or distribute our customer’s information with anyone. Please see our policy page for more information.
